22bb Privacy Policy — How Your Information Is Protected

When you open an account or use our services at 22bb, we collect certain personal information. This helps us provide you with the right services and keep your account secure.

Below is a detailed breakdown of the information 22bb collects:

We only collect information that is strictly necessary to provide our services, ensure security, and meet legal obligations. 22bb always avoids collecting data beyond what is needed.

22bb uses your information only for limited, specific purposes. It will never be used for anything else without your consent.

• Account management: Your data is used to create, verify, and secure your account.
• Payment Processing: Financial information is used to securely process deposit and withdrawal transactions.
• Customer Support: Our support team may access your information to resolve complaints, answer questions, or address issues.
• Promotions & Offers: Relevant bonus offers may be sent to you based on your preferences and gaming activity.
• Fraud Prevention: Data is analyzed to detect suspicious transactions or multiple accounts.
• Legal compliance: Data is retained to meet the requirements of anti-money laundering laws and other regulatory bodies.
• Service Improvement: Aggregated data is analyzed to improve the overall user experience.

22bb does not share your data with third parties under normal circumstances. However, data may be shared in the following limited situations:

• Payment Providers: Payment service providers such as bKash, Nagad, and Rocket receive the necessary information to complete transactions.
• Legal authorities: Data may be disclosed in response to a court order or a lawful request from law enforcement authorities.
• Security Partners: Limited data may be shared with trusted partners to support fraud detection and ensure cybersecurity.
• Auditors & regulators: Data may be provided to regulatory authorities for licensing and compliance review.

Whenever data is shared, we ensure the receiving party has adequate data protection measures in place. No third party will have access to your data unless bound by a formal agreement.

The 22bb website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

• Essential Cookies: Essential for login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Collects aggregate data to understand how the site is used. No personally identifiable information is included.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some 22bb features from working properly.

22bb does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: Retained for as long as the account remains active.
• Transaction Records: Retained for up to 5 years as required by law.
• KYC documents: Retained for a minimum of 3 years after account closure.
• Gaming logs: Retained for up to 1 year for dispute resolution purposes.
• Support Conversations: Retained for 6 months to maintain and improve customer service quality.

Once the retention period ends, data is securely deleted or anonymized. Where there is no legal obligation to retain it, unnecessary data is removed promptly.

As a 22bb user, you have important rights over your own data. We respect these rights and are committed to helping you exercise them.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions being met.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Portability: You may request a copy of your data in a commonly used format.
• Right to object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We will generally respond to your request within 30 business days.

All 22bb services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

If we become aware that we hold data belonging to a minor, that data will be immediately deleted and the associated account will be closed.

The 22bb platform may occasionally reference third-party services, such as payment gateways. These third parties have their own privacy policies, which are outside of 22bb's control.

We recommend reading the privacy policy of any third-party service before using it. 22bb is not responsible for the actions of third parties.

22bb uses industry-standard security technology to protect your data. Key aspects of our security framework:

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Firewall & DDoS Protection: Protection against unauthorized access and cyberattacks.
• Two-Factor Authentication (2FA): An additional layer of security is applied to your account.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Restricted Access: Only authorized personnel have access to specific data.

While we apply the highest level of security measures, no internet service can guarantee 100% protection. We ask that you stay vigilant — use a strong password and never share it with anyone.

22bb reserves the right to update this Privacy Policy when necessary. If significant changes are made, we will notify you through the following:

• A notice will be posted on the website homepage.
• A notification will be sent to your registered email or mobile number.
• The "Last Updated" date at the top of the page will reflect any changes.

Continued use of 22bb after any changes to this policy will be considered acceptance of the updated terms. We encourage you to review this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch. Our dedicated privacy team is ready to assist with any queries.

To request deletion, correction, or portability of your data, please provide your registered mobile number or email when contacting support so we can verify your account.